Question 1

What is Therapovo?

Accepted Answer

Therapovo is India's trusted wellness platform connecting you with verified guides, retreat centers, and wellness centers. We help you find the right support for your mental health, physical wellness, and holistic healing journey. Think of us as your trusted friend in wellness.

Question 2

How do I create an account?

Accepted Answer

Creating an account is simple! Click 'Sign Up' on the top right, enter your email address and create a password, or sign up with Google. You'll receive a confirmation email to verify your account. Once verified, you can start exploring guides and booking sessions.

Question 3

Is Therapovo free to use?

Accepted Answer

Yes, creating an account and browsing guides, retreats, and wellness centers is completely free. You only pay when you book a session or retreat. We believe everyone deserves access to wellness information.

Question 4

How do I know which service is right for me?

Accepted Answer

We recommend taking our free Wellness Assessment. It's a quick 5-minute quiz that helps us understand your needs and recommends the best guides or services for you. You can also browse by condition or therapy type.

Question 5

Do I need a referral to use Therapovo?

Accepted Answer

No referral is needed! You can directly browse and book sessions with any guide on our platform. However, for certain conditions, guides may recommend consulting with a medical professional as part of a holistic care approach.

Question 6

How are guides verified?

Accepted Answer

All guides on Therapovo go through our rigorous 4-tier verification process: (1) Credential verification - we check their qualifications and certifications, (2) Background check, (3) Platform training completion, and (4) Trial period with feedback. Only certified guides appear in search results.

Question 7

What types of guides are available?

Accepted Answer

We offer a wide range of wellness guides including psychologists, counselors, yoga therapists, Ayurveda doctors, naturopaths, nutritionists, life coaches, meditation teachers, and more. You can filter by specialty, condition, language, and location.

Question 8

Can I see guide reviews?

Accepted Answer

Yes! Every guide profile displays ratings and reviews from verified clients. We only show reviews from users who have actually completed sessions, ensuring authentic feedback to help you make informed decisions.

Question 9

How do I find a guide who speaks my language?

Accepted Answer

Use the language filter on our search page. Many of our guides speak multiple languages including Hindi, English, Kannada, Tamil, Telugu, and more. Each guide's profile lists the languages they're comfortable conducting sessions in.

Question 10

Can I compare guides?

Accepted Answer

Yes! Use our compare feature to view up to 3 guides side by side. Compare their specializations, experience, pricing, ratings, and availability to find the best match for your needs.

Question 11

What if I don't connect with my guide?

Accepted Answer

That's completely okay! Finding the right therapeutic fit is important. If you feel your guide isn't the right match, you can book with a different one. We also have a care team feature where multiple guides can collaborate on your wellness journey.

Question 12

How do I book a session?

Accepted Answer

Find a guide you'd like to work with, view their available time slots on their profile page, select a convenient time, complete the booking form with your details, and proceed to payment. You'll receive a confirmation email with all session details.

Question 13

What session formats are available?

Accepted Answer

Most guides offer both online (video call) and in-person sessions. Online sessions are conducted through secure video platforms. In-person sessions take place at the guide's clinic or wellness center. Check each guide's profile for their available formats.

Question 14

How long are typical sessions?

Accepted Answer

Session duration varies by guide and therapy type. Most individual therapy sessions are 45-60 minutes. Some specialized treatments like Ayurveda consultations or yoga therapy may be 60-90 minutes. Each guide's profile shows their standard session duration.

Question 15

Can I book recurring sessions?

Accepted Answer

Yes! Many guides offer session packages (4 or 8 sessions) at discounted rates. You can also set up recurring bookings if you prefer to see the same guide regularly. Your guide can help create a care plan with recommended session frequency.

Question 16

What should I prepare before my first session?

Accepted Answer

For your first session, find a quiet, private space if it's online. Have a stable internet connection and working camera/microphone. Think about what you'd like to discuss. Complete any intake forms sent by your guide. Most importantly, come with an open mind!

Question 17

Will my sessions be confidential?

Accepted Answer

Absolutely. All sessions are strictly confidential. Guides follow professional ethical guidelines and data protection laws. Your session notes and personal information are securely stored and only accessible to your guide and you.

Question 18

What types of retreats are available?

Accepted Answer

We feature various retreats including yoga retreats, meditation retreats, Ayurveda detox programs, mental wellness retreats, spiritual retreats, and silent retreats. Retreats range from weekend getaways to month-long programs across beautiful locations in India.

Question 19

How do I book a retreat?

Accepted Answer

Browse our retreats page, select a retreat that interests you, check available dates and accommodation options, fill in participant details, and complete payment. You'll receive a detailed confirmation with what to bring and how to reach the venue.

Question 20

What's included in retreat pricing?

Accepted Answer

Retreat pricing typically includes accommodation, meals (usually vegetarian), all scheduled activities and therapies, and guidance from facilitators. Transportation to the retreat center is usually not included. Check each retreat's description for specific inclusions.

Question 21

Can I bring a companion to a retreat?

Accepted Answer

This depends on the retreat. Some retreats welcome couples or groups, while others are individual-focused or silent retreats. Check the retreat details or contact the retreat center directly if you have specific questions.

Question 22

Are retreats suitable for beginners?

Accepted Answer

Many retreats are designed for all levels, including complete beginners. Each retreat listing indicates the experience level required. If unsure, look for retreats marked 'Beginner Friendly' or contact the retreat center for guidance.

Question 23

What payment methods are accepted?

Accepted Answer

We accept all major payment methods including credit/debit cards, UPI, net banking, and popular wallets. All payments are processed securely through Razorpay, India's trusted payment gateway.

Question 24

Is my payment information secure?

Accepted Answer

Yes, absolutely. We use industry-standard encryption and don't store your card details. All payments are processed through Razorpay which is PCI-DSS compliant. Your financial information is never shared with guides.

Question 25

When am I charged for a session?

Accepted Answer

You're charged at the time of booking. If you cancel within the allowed cancellation window, you'll receive a full refund. If a guide cancels, you'll always receive a complete refund.

Question 26

Can I get a receipt for my sessions?

Accepted Answer

Yes! After each payment, you'll receive an email receipt. You can also download receipts anytime from your Payment History page in your dashboard. These can be used for insurance claims or expense tracking.

Question 27

Are session packages a better value?

Accepted Answer

Yes! Most guides offer 4-session and 8-session packages at discounted rates (typically 10-20% off). Packages are great if you're planning ongoing sessions and help maintain consistency in your wellness journey.

Question 28

Does insurance cover Therapovo sessions?

Accepted Answer

Many guides on our platform are empaneled with insurance providers. Look for the 'Insurance Accepted' badge on guide profiles. We provide receipts that you can submit to your insurance provider for reimbursement.

Question 29

How does Therapovo protect my data?

Accepted Answer

We take data protection seriously. All data is encrypted in transit and at rest. We comply with Indian data protection laws and GDPR for EU users. We never sell your personal information. Read our Privacy Policy for complete details.

Question 30

Who can see my booking history?

Accepted Answer

Only you can see your complete booking history. Guides can only see bookings made with them. Our support team has limited access for troubleshooting purposes only. Your information is never shared without your consent.

Question 31

How do I report a concern about a guide?

Accepted Answer

If you have any concerns, please use our 'Report an Issue' feature or contact support@therapovo.com. We take all reports seriously and investigate promptly. Your safety and wellbeing are our top priority.

Question 32

Is it safe to have online sessions?

Accepted Answer

Yes! Online sessions are conducted through secure, encrypted video platforms. Choose a private space for your sessions. Guides are trained in maintaining confidentiality in virtual settings.

Question 33

Can I delete my account and data?

Accepted Answer

Yes, you have the right to delete your account at any time. Go to Settings > Account > Delete Account. We'll remove your personal data in accordance with our data retention policy. Some anonymized data may be retained for analytics.

Question 34

How do I update my profile information?

Accepted Answer

Go to your Dashboard and click on Settings. You can update your name, email, phone number, profile photo, and preferences. Remember to save changes after updating.

Question 35

I forgot my password. How do I reset it?

Accepted Answer

Click 'Sign In', then 'Forgot Password'. Enter your registered email address and we'll send you a reset link. Click the link in the email to create a new password. Links expire after 24 hours.

Question 36

How do I change my email address?

Accepted Answer

Go to Settings > Account > Email. Enter your new email address and confirm with your password. We'll send a verification email to your new address. Your old email remains active until verification is complete.

Question 37

Can I have multiple accounts?

Accepted Answer

We recommend maintaining just one account per person to keep all your bookings, care plans, and wellness journey in one place. If you have multiple accounts, contact support to merge them.

Question 38

How do I view my wellness progress?

Accepted Answer

Your Dashboard shows your wellness score, reading streaks, completed sessions, and achievements. If you have active care plans with guides, you can track goals and progress there too.

Question 39

What is the cancellation policy?

Accepted Answer

You can cancel a session for free up to 24 hours before the scheduled time for a full refund. Cancellations within 24 hours may be subject to a cancellation fee (usually 50% of session cost). No-shows are not eligible for refunds.

Question 40

How do I cancel a booking?

Accepted Answer

Go to your Dashboard > Bookings, find the booking you want to cancel, and click 'Cancel Booking'. You'll see the refund amount before confirming. Refunds are processed within 5-7 business days.

Question 41

What if my guide cancels?

Accepted Answer

If a guide cancels your session, you'll receive a full refund automatically. You can also choose to reschedule with the same guide or book with someone else.

Question 42

Can I reschedule instead of canceling?

Accepted Answer

Yes! Rescheduling is often a better option. Go to your booking and click 'Reschedule'. You can select a new time slot without any additional charge, subject to guide availability.

Question 43

How long do refunds take?

Accepted Answer

Refunds are typically processed within 5-7 business days to your original payment method. UPI refunds may be faster (1-3 days). You'll receive an email confirmation when the refund is initiated.

Question 44

What if I'm not satisfied with my session?

Accepted Answer

We want you to have a great experience. If you're unsatisfied, please contact support within 48 hours of your session. While we can't guarantee refunds for completed sessions, we'll work with you to find a solution.

Frequently Asked Questions

Getting Started

Finding Guides

Booking & Sessions

Retreats

Payment & Billing

Safety & Privacy

Account & Profile

Cancellations & Refunds

Still have questions?