Legal

    Refund Policy

    Last updated: July 2026

    At Therapovo, we connect seekers with practitioners offering wellness, therapeutic, and healing services. Because sessions involve the time and preparation of real practitioners, our refund policy is designed to be fair to both sides. Please read it carefully before booking.

    1. Session cancellations by the seeker

    ✓

    More than 24 hours before the session: Full refund to your original payment method, processed within 5–7 business days.

    –

    Less than 24 hours before the session: 50% refund. The remaining 50% goes to the practitioner, who has already held that time for you and cannot fill the slot at short notice.

    ✕

    No-show (missed session without notice): No refund.

    2. Session cancellations by the practitioner

    If a guide cancels a confirmed booking for any reason, you will receive a full refund automatically within 5–7 business days, or you can choose to reschedule at no cost instead. We will also offer you priority rebooking with the same guide or a comparable one. Guides are asked to give at least 12 hours notice wherever possible.

    3. Technical issues

    If a session cannot take place due to a technical issue on Therapovo's platform (not due to the seeker's device or internet connection), you will receive a full refund or the option to reschedule at no additional cost.

    4. Healing Circles and group sessions

    • Cancellations made more than 48 hours before the event: full refund.
    • Cancellations made within 48 hours: no refund, but you may transfer your spot to another person by contacting us.
    • If the event is cancelled by the organiser or Therapovo: full refund.

    5. How to request a refund

    Email us at support@therapovo.com with your booking reference and the reason for cancellation. We aim to respond within 2 business days.

    6. Refund processing time

    Approved refunds are processed within 5–7 business days for cards and net banking, or 1–3 business days for UPI. Refunds go back to your original payment method. The time it takes to appear in your account depends on your bank or payment provider and may take up to 10 business days.

    7. Changes to this policy

    We may update this policy from time to time. The date at the top of this page reflects the most recent version. Continued use of Therapovo after changes constitutes acceptance of the updated policy.

    Questions? Reach us at support@therapovo.com or visit our Terms of Service and Privacy Policy.